How should I handle refund requests for my Workshop Course?

Offering a refund for your Workshop Course will result in more sales by decreasing the risk for your potential customers.   

I suggest you offer a 48-hour refund window that begins as soon as your workshop has commenced.   

Here is some language you can use on your mini-sales page: 

If you’re not completely satisfied with this training, you have 48 hours after the workshop training date to request a refund. No questions asked. 

You can then either give an email there or let them find your contact info if they decide to request a refund.

If you don’t decide to offer a refund, don’t make yourself feel bad about it! You’re running a business and you get to set to rules. Write up a response you can use ahead of time that is direct, yet empathetic about not being able to offer the refund. If you have the time, it can be helpful to ask people for feedback about what they were expecting vs what they got. 

You could even get on a call with them to understand how you can improve in future training, and offer a 15-minute coaching session after the call with them to help offer something in exchange for their feedback. Feedback is an opportunity for improvement, so always find ways to open the door to receive it!