How do you handle judgement from hurtful comments?

I purposely don’t engage a lot in the comments on social media. That might not be for everyone, and I know that can be a lost opportunity, but I don’t look at them. 

When I do, either in social media or sometimes in customer support, I have to admit, that I’m sensitive and I can get defensive. But when I let go of my ego, I first ask myself, “Is there truth in this?” and then, “What’s going on in their life?” and “How can I meet them where they are?”

Let me share a quick story. A student of mine sent me an email because she had some questions that weren’t getting answered in the course Q&As, and she said there were holes in my content. I was frustrated and my ego was bruised. You guys know, as course creators, that our blood, sweat, and tears have been left in that content. I took a deep breath and told myself, “This woman needs help, and it’s not about me. Let’s give her what she needs.” 

She wrote me back and explained that she was a referral, and hadn’t listened to my podcast or purchased any of my other courses, so she wasn’t familiar with me or my style of teaching. And when I thought about that, it made sense. Those of you who follow me, or have worked with me in the past, know my story. She was brand new, and all this digital course stuff was also all brand new to her, but she was willing to trust me, and I appreciate that.

When I hear comments that annoy me, I often tell myself to ignore them; but if a comment is from a student, I think, “Amy, be compassionate. There might be something else there.” 

Hang in there! The positive feedback will always far outweigh the negative, so don’t allow the negative to take up too much thought or energy. : )